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Contact Sydra.

Different questions go to different places. Use the guide below.

Routing

New to Sydra: demo or pricing

Use the form below or email sales@sydrahealth.com. Response within one business day. Include your specialty and estimated monthly OON claim volume for a pricing range.

Evaluating for procurement: security docs

Email sales@sydrahealth.com with your compliance contact copied. Subject line: Security package request. We send the BAA template, security one pager, and subprocessor list the same business day.

Existing customers: support

Email sales@sydrahealth.com for platform questions. Hours: 9 to 5 ET, Monday through Friday. Sydra + Kronos Support customers: your Kronos specialist is your first call on claim level questions.

Want every claim handled without running software

That's Kronos Revenue Full Service on our sister site. Get a free IDR review. Phone: (914) 705 6830 · intake@kronosrevenue.com

Demo

Schedule a demo or ask a question.

Optional

Direct contacts

  • Sales and demos: sales@sydrahealth.com
  • Customer support: sales@sydrahealth.com
  • Kronos Revenue full service IDR: intake@kronosrevenue.com
  • Phone (Kronos Revenue): (914) 705 6830
  • Hours: 9 to 5 ET, Monday through Friday
  • Mailing: Kronos Health · 244 Westchester Ave, Suite 209 · West Harrison, NY 10604

Or schedule a demo directly

Sourced references
  1. 1. CMS Federal IDR Q1/Q2 2025 Public Use FileReleased January 21, 2026cms.gov/nosurprises/policies-and-resources/reports
  2. 2. Georgetown University CHIR · Health Affairs webinarMarch 2026 — 3.4 million disputes through June 2025; 88% win rate; median award ~4.5x in network rate
  3. 3. Zelis — NSA IDR Eligibility ChallengesMarch 2026 — 44% of 2024 IDR cases challenged as ineligible by non initiating party
  4. 4. ACEP analysis of CMS data~10% of eligible claims estimated to reach IDR arbitration
  5. 5. Brookings Institution NSA Arbitration DatabookApril 2026brookings.edu/articles/no-surprises-act-arbitration-databook
  6. 6. ACR — Providers Prevail in Vast Majority of IDR ClaimsJanuary 2026 — 88% of disputes found in provider's favor; 87% of awards exceeded QPA
  7. 7. No Surprises Act: Public Law 116-260, Division BB, Title I
  8. 8. Federal IDR regulations: 45 CFR Part 149ecfr.gov/current/title-45/subtitle-A/subchapter-F/part-149
  9. 9. CMS No Surprises Act overviewcms.gov/nosurprises
  10. 10. HHS HIPAA for professionalshhs.gov/hipaa/for-professionals