Question 1

What is Sydra?

Accepted Answer

Sydra is an AI-powered platform for the No Surprises Act (NSA) Independent Dispute Resolution (IDR) process. It automates eligibility screening, evidence packaging, offer preparation, submission, and deadline tracking so providers, contingency firms, and RCM companies recover fair out-of-network payments.

Question 2

Who uses Sydra?

Accepted Answer

Healthcare providers and provider groups, contingency firms pursuing out-of-network disputes, and revenue cycle management (RCM) companies that add NSA IDR to their services.

Question 3

Do you file disputes for us, or is it self-service?

Accepted Answer

Both. Sydra offers full-service filing (we file for you), self-service (your team files with the software), or staff training. You can switch models at any time.

Question 4

How much does Sydra cost?

Accepted Answer

Sydra is a flat, predictable fee — less than half of what most contingency firms charge (which typically take 20% or more of every recovery, indefinitely) — or you can license the software and run it yourself.

Question 5

Is Sydra HIPAA compliant?

Accepted Answer

Yes. Protected health information is handled under a Business Associate Agreement (BAA).

Hand surgery: out-of-network denials and recovery

3 disputed hand surgery codes

Hand surgery denials by state

Sources